Published: Wed, April 25, 2018
Medical | By Vernon Walton

Ulster Bank offering emergency cash as funds disappear from customer accounts

Ulster Bank offering emergency cash as funds disappear from customer accounts

The bank issued an updated statement on Tuesday afternoon in which it said the problems arose as a result of a mistake by a staff member.

It added that it had investigated the issue as a matter of urgency and took the necessary corrective action which saw recovery actions overnight.

The bank denied any money had disappeared and said transactions were "temporarily not showing on accounts".

The bank also promised that no customers would be left "out of pocket".


Ulster Bank has launched an urgent investigation after customers reported money had gone missing from their accounts. "It is every bank's responsibility to ensure that their IT systems are fit for objective". Card payments done now missing. To be pretty sure how much money is your bank account - check your phone, use your ATM, use your debit card - and find out the money is not there.

"Standing orders/ direct debits due to hit".

In 2012, a computer failure left thousands of customers in Northern Ireland and the Republic of Ireland without funds.

The Oireachtas Finance Committee is to call in the bank's executives and the Central Bank to explain what happened, following a suggestion from Sinn Féin finance spokesman Pearse Doherty.


Finance Minister Paschal Donohoe says the situation must be frustrating for people.

The bank said some customer transactions made since Friday were not showing on accounts.

Customers have been advised they can call Ulster Bank or visit a branch if they need access to funds.

The bank said that Ulster Bank was among the banks benefiting from €1.14bn spent every year by its parent Royal Bank of Scotland on technology and innovation. Ulster Bank customers find themselves let down again by their bank that they trusted would mind their money.


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