Published: Sat, June 30, 2018
Tech | By Tabitha Holland

Google Home and Chromecast outage hits users worldwide

Google Home and Chromecast outage hits users worldwide

One thing's clear: this is bound to be frustrating if you rely heavily on Google's ecosystem to power your smart home. The company's Made by Google Twitter account is now informing users that they don't have a timeframe for when the issue will be fixed, only that the team is working hard to resolve the matter. The Chromecast icon is missing from specific apps, and users are also unable to cast from the Google Home app.

Affected users have been tweeting at Google for most of the afternoon so it appears the issue is significant enough to sufficiently trouble Google's engineers.

Google Home has finally got the ability to speak Spanish.

@madebygoogle so, I completely depend on my Google home/Chromecast for entertainment. And, if they attempt to reset the speaker, the Homes sometimes can not reboot at all. Still, Google's smart home devices have been relatively stable compared to Amazon's Alexa, which recently told users "every time I close my eyes, all I see is people dying", and has previously burst out laughing for no discernible reason.

Users on the west coast of America began alerting Google to the outages on Tuesday evening Pacific time. Google said it had "received reports from users globally" and that through Wednesday their "phone support [was] experiencing an unusually high call volume". "We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future". Google reported this afternoon via Twitter that you can reboot your Google Home or Chromecast device to get it up and running right away, or wait a few hours for the fix to kick in automatically. The clobbbered gizmos can't respond to voice commands, can't control other stuff in your home, and so on. We'll update this post when Google issues a fix.

UPDATE: June 27, 2018, 3:42 p.m. PDT Updated with information from Google on a fix.

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