Published: Mon, September 10, 2018
Money | By Hannah Jacobs

British Airways investigating data breach from 380000 card payments -IAG

British Airways investigating data breach from 380000 card payments -IAG

Air Canada has said credit card data was encrypted and protected from a breach but Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile.

Shares in British Airways owner IAG were down over 4% shortly after the London Stock Exchange opened, before settling 2% lower.

British Airways advised customers to contact their banks or credit card providers and follow their recommended advice.

The Royal Bank of Canada said it has not yet seen any impact on its credit card customers.

It's reported that approximately 380,000 customers had their private and financial details stolen from the British Airways website following a data breach.

"The breach has been resolved and our website is working normally".


IAG said BA is "investigating, as a matter of urgency" the cyber hack and has notified the police and relevant authorities.

Under a new European Union data protection law introduced this year, companies that don't protect their customers from privacy and data breaches can be fined as much as 4 percent of their annual global revenue.

The airline promised to reimburse any financial losses suffered by customers directly because of the theft of this data.

He told the BBC on Friday morning that the attack was "sophisticated" and "malicious". There were other methods, very sophisticated attempts by villains to acquire these elements. We became aware initially on that day, and we began to work on it. The hack was not discovered until September 5 and has now been resolved, officials said.

Will I have to get a new card?

"Called bank and had to cancel both mine and my wife's card".


Customers' banking information was compromised, but no travel information.

Banks including NatWest and RBS attempted to reassure anxious BA customers that they have "significant" levels of security in place, although they advised account holders to be on the lookout for any suspicious activity.

It was unclear how many people were affected.

British Airways added: "We are deeply sorry for the disruption that this criminal activity has caused".

A spokesman for the ICO said it would be "making inquiries" into the British Airways hack.

British Airways experienced an IT-related crisis in May previous year when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems.


Like this: